How soon will my report be shipped? When will my subscription start?
Newsletter subscriptions start the same day, although we will advise you if there will be a delay, and we will tell you the day you should expect your first issue.
The e-mail services would normally be despatched on receipt of your order, and your first issue paper copies are dispatched the same day by Air Mail. Reports and studies are despatched direct from the publisher. We will normally specify the quickest possible service to ensure prompt delivery. Over the years we have made many friends in the fulfilment centres around the world, and will personally ensure that your order gets to the front of the queue as quickly as possible.
Before making a purchase of a subscription product, we can supply a recent sample issue so that you can be totally confident over the content and regular coverage. Some of our Publisher Partners do not offer money-back guarantees so please check at the time of ordering. For subscription products offering money-back guarantees you will receive in full the unexpired portion of your subscription.
If you are unhappy with any report or study you order from CMSinfo we will work with you in conjunction with our Publisher Partners to resolve your dissatisfaction. However, you must make your request to return a hard copy product within three days of its original receipt, and we must receive the returned product within five days of that notification.
We cannot accept normally accept the return of any electronic products, although such a return can be accepted at the sole discretion of our Publisher Partner. Should a product qualify for return, CMSinfo will issue a credit note less any post and packing charges which you can use toward a future purchase.
Can I pay using Amex or Diners?
Yes! Our Shopping Kart now accepts Amex and Diners, as well as Visa and MastercardHowever, for total certainty you can also place credit card orders as follows:1. Phone us on +44 (0)1494 771734.2. Fax us on +44 (01494 778994.Hint: Select you product, hit the 'Buy Now' button, and then printout the Shopping Kart form, add your credit card number, expiry dateand signature, and then fax the completed form to us.
3. Post your order to CMS Orders Department, P&A House, Alma Road,Chesham, Bucks. HP5 3HB, UK.
PLEASE DO NOT e-mail your credit card number to us! And do not e-mail it in two separate e-mails either! There is some very clever software out there that looks for credit card numbers in e-mails. Likewise, never put your credit card details into a Web page whose address does not start with https - the 's' stands for secure.
Why should I use CMS?
We have brought together in one place a significant number of major publishers and suppliers, so that when you are sourcing what you need for your business, you only have to visit one easy-to-use Web site.
New newsletters and reports often appear here first so whether its telecoms or textiles, just bookmark www.cmsinfo.com now! And because we deal with the business needs of many of your contemporaries day-in, day-out, we know what information product will best meet your needs - truly impartial advice when you most need it.
Likewise, we know which publishers have special offers on the go, so if funds are tight, we can find you the best product for the budget you have available.
Try the CMS service today - call +44 (0)1494 771930 now!
Where is CMS located?
CMS is located on the outskirts of Chesham, a town 30 miles north-west of London, England which nestles in the Chiltern Hills. It is located on the London Underground system. If you are coming to see us, there is a map and train timetable here.
What is your policy on Privacy ?
Your postal address will ONLY be passed onto the publisher supplying the product or service you have ordered. Likewise, your e-mail address will only be passed onto to a publisher when you order an e-mail related service. CMS does not "rent out", swap or in anyway share its confidential client database with any other agency, publisher or third-party, and this includes telephone numbers, e-mail addresses or any other information you may from time-to-time elect to share with CMS.
However, we value your feedback and comment, and would like to think we will be able to discuss with you from time-to-time how well the products we sold you actually met your needs, and generally help you stay on top of the fast-changing information market.
Privacy statement for visitors
This privacy statement is issued by Chiltern Magazine Services Ltd. It applies to visitors to the site. This does not apply to information collected from Vendors.
Information this site gathers
We collect individual name, company names and addresses, e-mail addresses, job titles, type of business, and corporate telephone and fax numbers. We also gather information about which contact pages and which product pages have been visited by companies.
This information can only be collected if you register, either to view contact information or to use one of the member services.
Sharing of the information this site gathers.
Information is shared with vendors where you have asked for a product or service provided by them directly (e.g a free newsletter or e-zine). Your request for the service is taken as implicit request for your data top be shared with the vendor. In other parts of the site you will be offered the opportunity to opted out (see below).
The privacy policies of vendors on this site is not under our control.
Opt out procedure
Visitors can opt out of the information sharing with vendors, with the exception of free newsletters and e-zines, as detailed above. If the visitor opts out, then the information given to the vendor cannot be linked to an individual. The information is limited to job title, country, and organisation type. This is used to give a profile of visitors only.
The visitor may opt out by un-checking a box on the original registration form. The box is marked "I agree to my details being revealed to companies on the guide who may be relevant to my interests". If a visitor decides to opt out after registration the procedure is to e-mail: webmaster@chilternmag.demon.co.uk.
Other uses of registration information
Information from the user registration is aggregated to provide statistics such as the percentages of visitors with different reasons to be on the site. This information is shared only as aggregate statistical information.
Cookies
The system records your e-mail address and if you access the Shopping Kart , places an encrypted version of your password in a cookie on your machine. These are on a per-session basis, ie they are removed from your computer when you close all of your browser sessions.
Log Files
Standard web server log files are used for statistical analysis. This information cannot be linked to your personal information and is used for statistical purposes only.
Third party advertising
Some graphics (advertisements) on the site may be provided by a third party. We do not provide personal information to any such third party which would allow them to associate your personal information with any information they may gather.
Security
Access to data is limited to key employees through use of passwords.
Links
This web site contains links to other Web sites. Please note that when you click on one of these links, you are clicking to another Web site. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.
E-mail
If a user contacts the site via email, he/she may receive communications other than the response to the initial e-mail, unless specifically requested by the user (i.e. the user will not be defaulted into receiving any secondary/promotional material).
Server
The server of this site is hosted by another company, but the information of the client are not shared with the server host.
Notification of Changes in Privacy Policy
If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via e-mail. Otherwise please check this privacy statement.
Queries / Inaccuracies /Contact
If you find any inaccuracies in your personal information you can have it corrected by e-mailing: webmaster@chilternmag.demon.co.uk. If you have any questions regarding this statement you should first contact: Keith Wallace, Chiltern Magazine Services, P&A House, Alma Road, Chesham, HP5 3HB, UK; by phone: +44 (0)1494 771734,; or by e-mail: keithw@cmsinfo.com. To maintain the integrity and security of your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
Can I see samples before I buy?
You can see current issues of the newsletter title(s) you are interested in before making a purchase. Just call the Sample Issue Hotline on +44 (0)1494 771930 or e-mail your needs to the sample issue desk. You can see Tables of Content, Executive Summaries and sample pages for the listed management reports and market studies. You are also very welcome to view the report(s) you are interested in at our offices in Chesham, England.
How am I protected? Is my credit card safe?
We recommend that you use your credit card to make purchases. Not only does this allow you to make purchases without having to worry about international payments, but you are also protected by the terms and conditions your credit card company requires us, as a retailer, to abide by.When you use the shopping facility on biz-lib.com, your credit card details are handled by a secure server which has been validated by the credit card company. We delete credit card and personal details from this server daily.
For total security we recommend that you print-out the Order Form, and fax it to CMS on +44 (0)1494 778994. If you are not sure of the dialling code from your country, the fax number is in England.
If you in the USA, the number you dial is 011 44 1494 778994.
Can I buy back-issues?
We hold current and recent sample issues of the subscription products listed in the 'One-Stop Information Shop'. These are available to you on a free, no-obligation basis to help you decide whether you would like to subscribe to a product.
However, if you want a specific article from a particular issue, then the publisher will make a charge. This will reflect the fact he has had to print additional copies in anticipation of future demand, and then pay for storage space, etc. Sadly, the same rules apply to PDF and electronic versions of journals as well!
The charge varies by publisher, but typical is between $50 and $150 per back-issue. The charge for an Institutional Investor Journal, for instance, is $135.If I want to discuss my needs, who do I contact?
One of experienced operators is on 'stand-by' to take your call or deal with your e-mail query! Contact Emma Phillips on +44 (0)1494 771930 or e-mail him at emmap@cmsinfo.com.
How can I make payment? And what is VAT?
You can use your credit card - we accept Amex, Visa, Mastercard and Diners either over the phone or by fax. When sending your credit card details, we need your card number, the expiry date, the name that appears on the card, and confirmation of the amount that you are authorising us to debit from your card.
We can accept cheques/checks in any freely convertible currency at today's rate of exchange. These should be made payable to CHILTERN MAGAZINE SERVICES LTD. We normally invoice in UK sterling (?), but can also invoice you in US dollars ($) or Euros.
You can also make payment directly to our bank account. If you would like banking details, please e-mail us( stephaniem@cmsinfo.com ) and we'll send you full details.
All orders are acknowledged with a receipted invoice, which is posted to you by Air Mail the day your order is processed. This includes the credit card paperwork.
If you have a specific query relating to your order - duplicate invoice required, etc., then please contact our Subscription Manager, Stephanie Muddell at stephaniem@cmsinfo.comShop using our simple shopping cart software :
Add any publication to your cart as you visit each catalogue entry.
Take a look at your shopping cart contents as you progress. You can remove items from your cart at any time until the 'finalize order' screen is completed. Do this either by hitting the 'clear basket' button, or by setting the quantity to zero then hitting 'recalculate'. The clear and recalculate buttons are at the foot of the shopping basket screen.
If you need multiple copies, you can increase the quantity from 1 to the desired number.
When you have completed your choice, hit 'check out' and then 'finalise order'. The finalize order button is at the foot of the shopping basket screen.
Enter your credit card details.
We will ship the publication to your office.
Cookies
The shopping cart software uses cookies. The cookie that is left on your system will be cleared when you close down your browser. Your shopping basket contents will be retained until you close down.Your browserThe software requires your PC to be running either Netscape Navigator or Microsoft Internet Explorer, versions 2.0 or later (3.0 or later preferred).On-line payments with confidence
- The order form which includes your credit card details is encrypted in transit to our server
- The credit card information is encrypted on our server.
- The data files are in directories on the computer which cannot be accessed from the web server
- The server is protected by a firewall which limits traffic to web pages. This is to prevent intruders accessing the data or program files.
- All access to the server by our processing staff is using secure (encrypted) web sessions.
- For more information, please e-mail our webmaster.Why is your certificate not recognised by my browser?
In order to make the site secure we need a file called a 'certificate'. This certificate is issued by a recognised authority, and has a specific expiry date. When the expiry date comes we renew it.
Your browser also has information in its configuration file about certificates, and in time this information gets out of date. If your browser is an older version you may get a message indicating that the certificate on our site is not recognised. You can generally download up to date certificate information, but unless there is good reason not to the best option is probably to upgrade your browser to the latest version. If you do not wish to do so, you can simply accept our certificate when the browser queries it and the transaction will be secure.
