NOT JUST ANOTHER REPORT!

This alphabetical directory of customer care and billing topics provides an invaluable one-stop information resource for all telecom and utility professionals needing to understand the terminology and jargon used in this key area of their business and the issues related to them.

This is not a superficial publication. Chorleywood Consulting is an acknowledged source of expertise in customer care and billing with a worldwide reputation. This directory draws on the extensive experience of our consultants and our library of specialist manuals and reports to present key information about each subject in a succinct format. It incorporates the latest thinking on vital topics in this fast moving industry on subjects as varied as internet billing, churn, service level agreements, call centre management.

Each topic is cross-referenced with associated subjects. In the CD-ROM version, links between topics can be made via a single mouse click, allowing the reader to access with ease his key areas of interest.

The A-Z of Customer Care and Billing provides essential data on close to 100 topics, each covered concisely in a single page. As a training tool, it delivers easily understood yet comprehensive information in a single source. It is the only reference guide you need to equip your staff with essential knowledge about the key area of customer care and billing.