When it comes to speech, organizations are no longer limited by technology barriers but by business requirements. The value proposition for speech has increased substantially over the years, primarily due to its success in the contact center. With the emergence of non-traditional speech applications, speech technology will further penetrate the enterprise and service provider markets.

Scope

Classification of tool vendors in the marketplace. Discussion of standard features and differentiating features among toolsets in the market.

Highlights

The majority of speech tools come with a dialog / call flow editor and have design features that include: grammar, prompt and offline development. Standard testing and monitoring capabilities include dialog, advanced speech recognition (ASR) / grammar, logging and runtime analysis. Speech solutions are slowly being viewed as an extension of enterprise software infrastructure and therefore businesses will increasingly look to leverage common software, programming skills and existing code assets fully in order to reach a favorable IT labor ratio and economies of scale.

Reasons to Purchase

Understand how to differentiate tool offerings in a maturing market. Learn of the increasing importance of analytics for speech applications as it relates to business intelligence.