Middle Eastern society is changing. Its consumers expect high levels of customer service with a fast rate to respond to queries. Contact centers in the region have traditionally been seen as a cost burden to the organization; it is a ticked box to show that the organization is looking after its customers. But industrial reform in the Middle East is fast becoming a reality in several industries.

Scope

The Middle East: cash rich, services poor (Market Focus) How to profit from contact centers in the Middle East (Strategy Focus) Middle Eastern contact center technology insight (Technology Focus)

Highlights

This report combines all three briefs from the contact center markets and technologies theme for Q3 2007. While the market focus section provides an overview of drivers and trends across the Middle East, the strategy focus brief considers how vendors can best profit from adopting particular strategies in the region. The technology brief details which solutions will impact enterprises in the region. Datamonitor includes the following countries within the Middle East: Bahrain, Egypt, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Kingdom of Saudi Arabia, Turkey, and United Arab Emirates

Reasons to Purchase

Understand how the contact center market will grow in the Middle East Comprehend what the key challenges are and learn what can be done to overcome them