This report combines all three briefs from the voice business theme for Q4 2007. It provides an overview of drivers and trends across the global IVR market, considers how vendors can best profit from adopting particular strategies in the changing infrastructure environment, and which solutions will impact both the vendors and businesses the most.

Scope

The market focus section provides an overview of drivers and trends and provides revenue forecast across the global IVR market from 2006 to 2012. The strategy focus section highlights the areas which vendors, currently building or assessing their strategy in this area should consider. New functions, features and standards to be adopted to benefit both vendors and businesses are discussed in the technology focus part of this report.

Highlights

The combination of Voice-XML and IP is making IVR a strategic tool for the entire enterprise and service providers, allowing businesses to utilize the benefits of standardization and herald in new channels of revenue generation and improve call completion rates.

Reasons to Purchase

Explore the market opportunities with sizing and forecast data through 2010. Formulate strategies for selling, deploying and partnering in the IVR market with detailed discussions of each of these areas. Understand new features and solutions that will help both the vendors and businesses gain traction in the IVR market.