This report details the leading benchmarks and performance measures for the 6 leading UK suppliers in evaluating their cost-to-serve. Using Datamonitor's UK Residential cost-to-serve model, the report performs further analysis to assess the key levers in controlling costs. The report works through a number of cost saving strategies and provides additional performance case studies.

• Benchmark data on key performance metrics in assessing cost-to-serve
• Figures on savings calculated, using cost-to-serve model i.e. shifting customers to lower payment channels, to reducing average call handling times
• Sensitivity analysis, determining the prime levers across all 600+ metrics to achieve a 10% reduction in cost-to-serve for a leading UK supplier
• Datamonitor's appraisal of operational performance across the 6 leading UK suppliers across their service related supply costs

Billing and the contact centre show the widest spread of costs for UK suppliers in their cost-to-serve per customer

There is a £6 variance between the highest and lowest cost-to-serve per customers among the UK's 6 leading suppliers

Staffing levels and billing queries are the levers that are more sensitive in delivering a 10% saving in cost-to-serve for one of the leading UK suppliers

• Discover which UK suppliers are outperforming or underperforming in their attempt to mamange their cost-to-serve
• Understand which cost drivers impact on cost-to-serve and by what degree
• Be informed on who and how leading UK suppliers are managing to deliver best practice under the four categories of Datamonitor's cost-to-serve model