Introduction
It is anticipated that the US hosted contact center agent positions will grow by 53% from 04 - 09. This trend is driven mainly by the low end, providing an argument for service providers to adopt an on-demand go-to-market strategy. Also, a new breed of service provider, who have built their own networks and applications, have entered the market to quench the growing thirst in on-demand solutions
Scope of this report
- This report covers the key benefits and barriers to adopting a hosted solution for the low-end and the effects on alternative service providers.
- Datamonitor examines the future of alternative service providers, the strategies they employ and advises on the key drivers in this market.
Research and analysis highlights
The new breed of service provider is free from the structures that beset traditional carriers. Consequently, they are able to deliver solutions quickly which are easy to use and inexpensive. Yet vendors that have built their hosted capabilities from the ground up face the long term issue of its proprietary technology becoming expensive to maintain.
How they attract revenue and overcome future challenges is key to their survival.
Key reasons to read this report
- Understand the main challenges and drivers to small contact center growth.
- Understand how inspirational propositions are needed to improve vendors revenues.
- Profiles alternative service providers, analyzing their performance and strategies.
It is anticipated that the US hosted contact center agent positions will grow by 53% from 04 - 09. 