In the UK, gas and electricity bills are often at the bottom of the pile approximately £600million per year is not paid on time. In a MORI survey, 4% of respondents admitted delaying payment of gas or electricity bills approximately £600million per year not paid on time. Only water bills and council tax are postponed by more people.

• Analysis of the importance of utility bills to consumers in relation to other bills.
• Metrics that utilities need to measure and success strategies for reducing bad debt.
• Case study on Exelon, which reduced bad debt by introducing a credit scoring system.


Highlights



"In the UK, gas and electricity bills are often at the bottom of the pile approximately £600million per year is not paid on time. In a MORI survey, 4% of respondents admitted delaying payment of gas or electricity bills approximately £600million per year not paid on time. Only water bills and council tax are postponed by more people."





"According to Datamonitor's Cost-to-Serve model, the six major suppliers to the residential sector spend on average £2.5million chasing late payment (including the cost of debt write-offs). 90% of the costs are attributed to the payment centre, approximately half in labour costs and half in maintenance costs."



Reasons to Purchase


• Understand the attitude of consumers to utility bills that constrains efforts to reduce bad debt.
• Learn the metrics and success strategies that utilities need to measure and pursue in order to reduce bad debt.