Top line findings include:
-35% of respondents still use only voice services
-Five major categories of activities are driving growth for those who use services beyond voice
-A limited number of specific features are important within each of the five categories
-Nearly 50% of respondents would use the Internet from an unlimited data package in place of other rich media services
-People under 45 years of age are the likely drivers for future growth of enhanced services
-Too many models of handsets confuse users and fragment the market for services
-Respondents using the five categories of activities are twice as interested in Apple's iPhone