Key messages

From communication to collaboration

The information exchange continuum
The main participants
The collaboration tools

Ovum model for collaboration software
Software vendor activities
Activities in the telecoms sector
Consumer tools
The battleground

Sector functionality overlaps
Telecoms sector vs software sector
The collaboration space will be strongly fought over
Microsoft's ambitions in enterprise voice
The importance of presence
From unified communications to unified collaboration

Table of figures

Figure 1 From communication to collaboration
Figure 2 The starting point
Figure 3 Overlap of features and functions in software and telecoms
Figure 4 The collaboration software stack
Figure 5 Average software vendors' offerings
Figure 6 Average telecoms sector offerings
Figure 7 Functionality overlap
Figure 8 The battleground for collaboration