The official EBA publication.

No longer just an administrative task, billing is the key to gaining competitive advantage and churn reduction. The billing system has a huge effect on an operator's marketing, customer care and strategic activities. Telecoms is expanding: the proliferation of services has occurred at a rapid pace, and increasing liberalisation has meant the emergence of new telcos. As inter-carrier traffic has escalated interconnect billing is more important than ever. The convergence of different communications technologies and telecoms with IT adds to an already complex situation.

Billing and Customer Care Review regularly looks at:

• Technological advances
• Legislation and regulation
• Case studies
• New products
• Company news
• Ways of increasing customer satisfaction
• Wholesale billing
• Fraud reduction
• Datawarehousing

Billing and Customer Care Review is the industry forum for those who use and design billing systems.