This report provides detailed service and statistical information on the Australian Voice Facility Management market. It includes a comparison of 14 carriers and systems integrators currently offering facilities management for customers' TDM, Hybrid, Pure-IP PABX and softswitch systems in the following areas:

Voice Facility Management Service Providers
Market Drivers
The Impact of IP Telephony on the Voice FM Market
Australian Voice FM Market Demographics by TDM, Pure IP and Hybrid Implementations
Carriage Technologies Utilized for Service Delivery
TDM System's Life Expectancy
Factors Impacting the Take-up of IP Telephony
Understanding the Positioning of Facilities Managed Voice Services and IP Centrex Services (“Hosted Voice”)
Voice FM Service Development Plans
Partnerships Used for Voice FM Service Delivery
Service Level Agreements
Tariff Parameters in Voice FM Services
LAN Environment Support
Respondents to this industry profile are responsible for managing nearly two million handsets for nearly 7,000 customers.

Telsyte has found a high level of business confidence in the Voice FM Services market, driven by the growth of IP telephony.

As enterprises begin migrating their voice systems to IP environments, Voice FM providers believe they will encounter a challenging combination of a complex technical environment and a skills shortage. Respondents to this study clearly believe this will give them the opportunity to offer new services to attract customers that currently manage their own voice environments.

Telsyte's new Industry Profile, Australian Voice Facility Management Services provides a snapshot of the penetration of IP telephony in today's market, and a detailed overview of different service provider offerings.

Organizations profiled in this study include:

3D Networks
Allied Technologies Group
CITEC
Commander Communications
Damovo (now part of Telstra)
Dimension Data
Equant
Fredon
Fujitsu
Integ
Macquarie Telcom
NEC Business Solutions
NSC
Optus
This 90-page report includes 46 Figures and 21 Tables.